Refund Policy for Hark Music School
At Hark Music, we are committed to providing high-quality music education and exceptional customer service to our students. We understand that circumstances may arise that require you to request a refund, and we have established the following policy to ensure fair treatment for all of our students.
- Refund Eligibility
Refunds are only available for courses that have been paid for in full and not attended. Refunds will not be issued for courses that are in progress, completed, or for any fees associated with materials or other resources.
- Refund Requests
To request a refund, please contact our customer service team at team@harkmusic.com with your request. Refund requests must be made within 14 days of the initial payment for the course.
- Refund Amount
Refunds will be issued for the full amount paid for the course, minus $30 processing fee which includes bank fees, payment gateway fees and administration fees associated with materials, or other resources that have already been incurred.
- Refund Processing
Refunds will be processed within 10 business days of the approval of the refund request. Refunds will be issued via bank transfer or in the same form of payment channels.
- Non-Refundable Fees
Please note that any non-refundable fees associated with the course, such as registration fees, late fees will not be refunded.
- Course Cancellation
In the event that we cancel a course, you will be eligible for a full refund of any fees paid for that course.
- Modifications
We reserve the right to modify our refund policy at any time. Any changes to the policy will be posted on our website and will be effective immediately.
Thank you for choosing Hark Music.
We are committed to providing you with the best music education experience possible.
If you have any questions about our refund policy, please do not hesitate to contact us.